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Tag Archives: customer care

Should You Have Live Chat on Your Website?

livechat

Live chat windows are becoming an ever more present feature of web browsing. As they become more widespread, business owners inevitably ask themselves, ‘should I have live chat on my website?’ Virtual sales assistant Having live chat integrated with your ...

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Consumer Feedback Increasingly Important

by Annie Wallace
Consumer feedback can have a profound impact on your business. When consumers talk to you about their experiences, both positive and negative, you get a comprehensive understanding of the service you are providing. There are a wide variety of ways you can receive customer feedback, but knowing how to encourage it can be a more difficult task.

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