Friday, March 27, 2015

customer care

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Live chat windows are becoming an ever more present feature of web browsing. As they become more widespread, business owners inevitably ask themselves, 'should...

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by Nitin Aggarwal
Do you ever wonder who your customer is? I mean what are his likes and dislikes? Why must he buy from you? What do you offer which is irresistible?

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by Workbooks
The ‘one size fits all’ approach is common with companies investing in CRM – and it is too often pushed by those selling CRM software – but it’s not the right way to get the best out of it. Before investing in any CRM package, there are questions to be answered.

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by Annie Wallace
Consumer feedback can have a profound impact on your business. When consumers talk to you about their experiences, both positive and negative, you get a comprehensive understanding of the service you are providing. There are a wide variety of ways you can receive customer feedback, but knowing how to encourage it can be a more difficult task.

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Guest Post by Kirsty LaVier of Shopping Cart Reviews Facebook is now the busiest site on the web, with daily visitors surpassing even that...