Delaware North Companies, Inc.
Attn: Jeremy M. Jacobs, Jr., CEO
40 Fountain Plaza
Buffalo, NY 14202
Dear Mr. Jacobs,
My uncle, Norman Krolman, was a great hockey player and I love going to a hockey game in your Boston Garden. Until last night.
Before the game starts, you play the national anthem with its disturbing imagery of the explosive destruction of war. Nothing to do with hockey but that’s all right, I guess. It reminds me of my uncle.
During the game, you highlight a live warrior in the audience and everyone around me is pressured to rise and applaud. I don’t like that too much. It reminds me of my uncle.
Between periods, you offer beer and peanuts at your concessions. I always bring extra cash in my wallet to treat myself. My uncle liked beer too.
But last night, my cash at Boston Garden was unwelcome. Now you’re going too far.
I talked to a concession worker about it. I asked, “Is that what fans want these days? To not use cash?” He said no. He said that Delaware North, you his boss, are forcing it on them. The fans don’t like it and your workers don’t like it. A second worker came over and chimed in. They pleaded with me to lodge my complaint at guest services and also to write a letter.
I decided to go along with their request. I complained at guest services. And now I’m explaining why to you in this letter: whether you know it or not, you’ve joined the war on cash. I’m against the war on cash just like I’m against war. In memory of my uncle.
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Here is my simple history and fuller explanation for why warriors against cash are promoting literal war that destroys human life and property.
A long time ago, when…