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Μεγάλα εμπορικά σήματα που γυρίζουν στο μεγάλο αδελφό
Πέμπτη, 29η Μαρτίου 2007
Τα ερωτηματολόγια και οι ομάδες εστίασης δεν είναι αρκετά - τώρα οι επιχειρήσεις έχουν τους εθελοντές για τις ημέρες στο τέλος για να δουν τι κάνει τον κρότωνα πελατών πραγματικά, βρίσκει Stephen Hoare Οι έφηβοι σε όλο τον κόσμο θα μπορούσαν σύντομα να είναι αθλητικοί μια νέα σειρά των εκπαιδευτών εγγράφου Martens με τις χρωματισμένες δαντέλλες και μια μακριά γλώσσα που βγάζει του παπουτσιού. Το κανάλι 4 δύναμη θεατών βρίσκει περισσότερων του αγαπημένου είδους προγραμμάτων τους. Και οι ανυπόμονοι εραστές παγωτού θα μπορούσαν σύντομα να διαπιστώσουν ότι το αγαπημένο εμπορικό σήμα τους παγωτού σκαφών ξεπαγώνει κατ' ευθείαν από τον ψυκτήρα. Η καινοτομία είναι ο κανόνας στον ευμετάβολο, γρήγορο καταναλωτικό πολιτισμό μας. Αλλά τα νέα προϊόντα προώθησης ή να επανατοποθετήσουν τα εξασθενισμένα εμπορικά σήματα αποτελούν όλο και περισσότερο το αντικείμενο της επιστημονικής διερεύνησης. Δεδομένου ότι οι δαπάνες ανάπτυξης κλιμακώνουν έτσι κάνετε τους κινδύνους εμπορικής αποτυχίας. Τα σφαιρικά εμπορικά σήματα θέλουν να σιγουρευτούν τα προϊόντα ότι τους πετυχαίνουν στα εθνικά όρια και γυρίζουν για τη βοήθεια σε ένα νέο είδος δοκιμής αγοράς; εθνογραφική έρευνα. Σε μια λιγότερο από εθνογραφική έρευνα δεκαετίας; οι λεπτομερείς παρατηρήσεις των καθημερινών συμπεριφορών ενός μικρού δείγματος από μια ομάδα-στόχο των καταναλωτών για να ρίξουν το φως στον τρόπο με τον οποίο χρησιμοποιούν, επιλέγουν ή αγοράζουν τα προϊόντα; έχει καθιερωθεί παράλληλα με τις καταναλωτικές έρευνες και στρέφει τις ομάδες ως κύριο εργαλείο της έρευνας αγοράς. Το Siamack Salari, προϊστάμενος μιας εταιρίας που ειδικεύεται σε αυτόν τον τομέα αποκαλούμενο EverydayLives, εξηγεί την εθνογραφική έρευνα δεδομένου ότι η κοινωνική ανθρωπολογία συναντά το Διαδίκτυο. Οι ερευνητές του Salari ακολουθούν τους πληρωμένους εθελοντές για τη μαγνητοσκόπηση ημερών η κάθε κίνησή τους με ένα φορητό camcorder προκειμένου να αποκαλυφθούν τα κρυμμένα truths για τον τρόπο που οδηγούν τις ζωές τους. Κάποιος χρόνος, συνήθως προς το τέλος της πρώτης ημέρας, η καινοτομία της ύπαρξης θα φορέσει μακριά και οι unselfconscious συμπεριφορές θα αρχίσουν να προκύπτουν. Οι καλύτερες ιδέες έρχονται όταν οι άνθρωποι αισθάνονται χαλαρωμένοι και από τη φρουρά τους. Οι ώρες και οι ώρες του βίντεο αναλύονται για τις βασικές συμπεριφορές πριν από τελικά να εκδοθούν κάτω γύρω σε μια ώρα της ταινίας που μπορεί να παιχτεί πίσω στο θέμα και να μοιραστεί με τον πελάτη. Για να ερευνήσει οποιοδήποτε δεδομένο προϊόν, ένα δείγμα κατασκευάζεται συνήθως λιγότερος από έξι ατόμων ή οι οικογένειες κάθε μια από τις οποίες είναι για δύο έως τρεις ημέρες. Κατόπιν, όπως Salari εξηγεί, η σκληρή εργασία αρχίζει; ανάλυση και ερμηνεία των συμπεριφορών. Η ταινία έχει το πλεονέκτημα πέρα από τα ερωτηματολόγια επειδή η φωτογραφική μηχανή δεν βρίσκεται. People are often unaware of how they appear feeding the cat, for example, or chatting with other family members, or shopping in a supermarket aisle. Salari explains: “What the subject didn’t do or nearly did can often reveal far more about their inner motives than what is happening on the surface. If you ask me how often do I make coffee I would say ‘every day’. But if you were to film me then you might find that quite often I help myself to my wife’s tea in the morning. Even though I have a percolator and ground coffee at the ready, I am usually too lazy to make myself a cup.” The discussion between researcher and subject is used to generate insights which Salari calls ‘co-discoveries’. Salari’s spare-time activity ? making and posting video blogs on YouTube ? reveals a disarming lack of inhibition about sharing his own private moments over the worldwide web. “I’m a great YouTube junky. I’d spend every minute of my life on YouTube ? it’s my way of demonstrating to people who I am. I film myself talking to my three-year-old on my knee ? just having everyday conversations. I have had dozens of fathers send me clips and sharing their own observations of their children. It’s a whole community I didn’t know existed.” Describing his own brand of ethnography as “observational research with common sense and lateral thinking thrown in”, Salari points out that only this type of qualitative research offers unexpected insights. While supermarkets mine data from micro-chipped loyalty cards to segment markets and target special offers, this kind of number-crunching misses the bigger picture of how products are chosen and how they could be improved. Salari points out: “Ethnographic research is always agenda-less. It’s totally opposed to other forms of research and its big benefit is that it generates insights. It uncovers things you didn’t know you didn’t know about.” Ethnographic research is widely endorsed and has gained in popularity through word of mouth. EverydayLives mostly researches fast-moving consumer brands for companies such as Unilever, Proctor & Gamble, Pedigree and GlaxoSmithKline. It has conducted research for new products to be launched in Russia, Poland, Latin America and Africa. London Business School even devotes its latest MBA core module ? discovering entrepreneurial opportunities ? to expounding the principles of ethnographic research, and MBA students borrow heavily on these skills in their business start-up competition. John Mullins, assistant professor of entrepreneurship at LBS, says: “We use only ethnographic and qualitative research ? in-depth observation ? because a long list of the best and biggest companies are doing it to discover real customer insights and to satisfy their needs.” Such insight does not come cheap, however. According to Salari, an observational survey would cost in the region of ?4,000-?6,000 per household . Normally a minimum of six households would participate. Sometimes ethnographic research suggests small changes that can make the difference between a product succeeding in its market or falling flat. One of Salari’s earliest commissions was to critique Oxo’s long-running TV advertising campaign. He found, not surprisingly, that times had moved on since the idealised housewife Katie and her shared family mealtimes were first conceived back in the early Sixties. “I forget what happened to Katie,” he says, “but food advertising is now more likely to involve noisy argumentative families or children grabbing a bite to eat in front of the telly.” On the Dr Martens assignment, Salari and his team started by questioning youth buying patterns. The client brief was: how are young people using fashion brands in their everyday lives? Why, for example, have Nike trainers, baseball caps and hoodies become so embedded in youth culture? Salari says: “We wanted to find out what is it about a product that makes it iconic.” Salari’s young researchers fanned out to the east and west coasts of America, Japan, Europe and beyond. They found individuals who conformed to Dr Martens’ target market and followed paid volunteers for several days shooting hours and hours of their daily routine with a hand-held digital camera. At the end of it 180 hours were edited down to just one hour of highlights with an analysis and commentary and shown to Dr Martens’ marketing and product development people. What emerged? Teenagers preferred fashions that allowed them to customise the item of clothing and take ownership of it, such as wearing a cap the wrong way round or pulling the tongue of a pair of trainers out from behind the laces. Salari says: “Iconic products had one thing in common: they had something distinctive ? a label or a style ? that made wearers stand out as part of a tribe.” He adds: “I didn’t design a new pair of Dr Martens, but we ended up with a series of abstract observations which could be translated into tangible product ideas.” Such as coloured shoe laces, possibly. The five golden rules of ethnographic research
? Copyright of Telegraph Media Group Limited 2007. Have Your Say: Big brands turning to Big Brother Please read our posting guidelines before posting. Alternatively you can discuss this report here. Related News
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