°ÅÁþ¸»Å½Áö±â¸¦ ÀÌ¿ëÇÏ´Â À̵æ Á÷¿ø
°ÅÁþ¸»Å½Áö±â´Â ÀÌµæ ¼ÓÀÓ¼ö, ÀÏÀ» ¹ÛÀ¸·Î »Ñ¸®¹Ú´Â °ÍÀ» µ½µµ·Ï ÀÌ¿ëµÇ°í ÁÔ Hutton ¿¬±Ý ºñ¼´Â ¸»Çß´Ù.
¼ÒÀ§ "À½¼º À§Çè ºÐ¼® ¼ÒÇÁÆ®¿þ¾î"´Â ȸÀÇ Á÷¿ø¿¡ ÀÇÇØ ¼ö»óÇÑ ¿ä±¸¸¦ È®ÀÎÇÏ´Â °ÍÀ» µ½µµ·Ï ÀÌ¿ëµÉ °ÍÀÌ´Ù.
±×°ÍÀº ¼ÓÀÏÁöµµ ¸ð¸£´Ù ¶§ ½Ç¸¶¸®¸¦ ÁֽʽÿÀ ¼Õ´ÔÀÇ À½¼º¿¡ ÀÖ´Â ÀÛÀº º¯È¸¦ °ËÃâÇÒ ¼ö ÀÖ´Ù.
±â¼úÀº Harrow Council¿¡ ÀÇÇÏ¿© º¸Çè »ê¾÷¿¡ ÀÇÇØ »ç±â¸¦ ½Î¿ì±â À§ÇÏ¿© ÀÌ¿ëµÇ°í trialled, 5¿ù¿¡¼ ºÏÂÊ ·±´ø¿¡¼, ÀÌ¹Ì ÀÏ °ÍÀÌ´Ù.
±×°ÍÀº ÁÖ°Å¿¡ ½ÃÇèµÇ°í ȸÀÇ ³³¼¼ ¼ö´çÀº Ãë¾÷ ¼¾ÅÍ¿¡ ³ªÁß¿¡ ÀÌÇØ ¾ÈÀ¸·Î ¹ÛÀ¸·Î ±¸¸£±â Àü¿¡, ù°·Î ¿ä±¸ÇÑ´Ù.
Á¶Á¾»ç¸¦ ¾Ë·Á¼, Hutton ¾¾´Â ¸»Çß´Ù: ¡°This technology aims to tackle fraudsters while speeding up claims and improving customer service for the honest majority.¡±
Further evidence
The BBC¡¯s business reporter John Moylan explained that the system first analyses the characteristics of a caller¡¯s ¡°normal¡± voice to establish a benchmark.
This ensures it takes any natural variation, for example due to nerves or shyness, into account.
The software then looks for changes in voice tone and frequency and performs thousands of mathematical calculations to identify signs that someone could be lying.
Benefits staff can then ask for further evidence to support any suspicious claims.
Callers will hear a standard message before they speak alerting them that the technology is being used.
According to government figures, benefit fraud cost the UK economy about £0.7bn in 2005/06.
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