July 27, 2018
A safe deposit box should, by definition, be “safe.” However, to her surprise, that is precisely the opposite of what a California woman discovered a few days ago.
Susan Nomi said that when she went to open the Bank of America safe deposit box she had for 16 years, the entire box had vanished. The safe is where she kept her family’s jewelry and her dad’s coin collection.
“I was in shock; I was just like what happened to my box,” said Nomi, quoted by CBS Sacramento.
Worse, Bank of America – which was custodian of the safety box – couldn’t explain where her valuables went: “They don’t have an answer. They don’t have an answer. They say thanks for letting us know,” Nomi said.
Making matters worse for the infuriated woman, she herself was a retired Bank of America employee of 40 years; and she’s not alone. Others have complained that Bank of America drilled their safe deposit boxes without permission or notice.
Another dissatisfied customer, Wendy Woo, said her belongings were taken out of her safe deposit box and shipped to her by the bank: “Everything was dumped in a plastic bag,” said Woo. In the process, a ring went missing and a necklace was damaged in the process.
“Safe deposit box… that’s what it’s for, safe,” she said, only not when the safe belongs to Bank of America.
A second family complained that it too had gotten the contents of their safe deposit box shipped back too, but claim $17,000 in jewelry was missing.
“I just got robbed from the bank,” another woman complained: “They just took my stuff.”
Needless to say, what makes these situations bizarre, is that according to federal rules, banks can drill a box without permission only when there is a court order, search warrant, delinquent rental fees, requests from estate administrators, or if the bank is closing a branch. And yet none of those reasons…