Speaking at the International School of Business and Media (ISB&M) in Pune, consumer behaviour expert Neale Martin has claimed that 95% of marketing efforts are flawed.
“One should become a customer’s habit, and not their choice. Today, 95% of marketing efforts are fundamentally flawed. Habit is not the answer to every solution, but it is part of every solution,” said Martin.
“For the past several years, I have worked on updating the principles of marketing based on cognitive psychology and neuroscience that reveals most of the human behaviour is the result of unconscious habits.”
During his talk Martin informed students that marketing consulting firms should make greater use of ‘habit-based marketing’ to shape and change consumer behaviour.
Neale Martin has been helping technology firms improve marketing strategies since 1994.