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星期三， 2007年8月1日

創造您自己的現實？ 下意識秘密暴露了 對再不要說謊! 什麼您不應該知道

下沉顧客的計算機COCK-UPS

鏡子?

許多苦難被創造剝去f超支費是由銀行造成的』大錯。

顧客經常被推擠入紅色經過計算機公雞上升和劣等服務。 高昂的充電沙子興趣化合物問題，作為人成螺旋形入債務。

并且銀行然後做他們的名譽更壞通過他們無情處理怨言。

鏡子金錢這裡突出問題的二個讓擔心的例子：

當Natwest兩次，偶然地採取了金錢從顧客』帳戶搞糟的銀行雇用職員左一位敏銳的水手孤立無援的130英哩從家。

傑夫Bartleman在南海岸擱淺了在航行旅行以後，當開始兩次收費對於卡片交易的銀行的計算機系統。

他是其中一上百被捉住在，但他的境況左之外他畫，沒有對資金的通入和他的被拒绝的卡片。 即使Natwest承認它的差錯，當傑夫解釋他陷進，職員拒绝給他對現金的通入。

反而，他們建議他採取a ？200輛出租汽車旅途回到Chelmsford， Essex，他在家保留緊急情況的現金。

操作管理員傑夫說： 「他們是公正不願意聽我們的境況。 我是一名顧客多年來，但他們沒有想幫助。

「在最後我們必須為金錢乞求從一位友好的店主的」。

傑夫支付了他的？在星期四350家庭稅票據由電話，然後駕駛了到波茲毛斯。 在星期六，他去購物與他的妻子Jacqueline，但他的卡片下降了。

他檢查了他的平衡，并且發現他？被透支和稱他的銀行的50，承認家庭稅兩次被採取了錯誤。 傑夫和Jacqueline沒有信用卡和一個帳戶-和沒有金錢加他們的Jaguar油。

他的帳戶是一个5.3million在有一張獨奏卡片的英國。

這些是像開關卡片，只有每一種交易回去將被批准的toa銀行。

「我不應該允許越過被畫的。 所以我有Solocard」， 48說傑夫。

「我在我的帳戶總把足够的金錢留在保證我可以付我的帳單。 我要的所有是我贏得返回到我的金錢」。

Natwest道歉并且退還了顧客。

Hsbc bosses have launched an urgent revamp of overdraft policy after a computer system charged a customer twice when she accidentally went into the red.

Its much-praised fair fees policy promises customers will not get unauthorised overdraft charges if they go less than ?10 over their limit or have not been overdrawn in the past six months.

It also pledges not to charge more than customers are overdrawn.

Yet 25-year-old Sarah Widdicombe from London picked up two ?35charges in a month when she went overdrawn twice by ?5.50 a time, despite putting money in to her account within 24 hours of being in the red both times.

Finance administrator Sarah said: “I didn’t think it was fair I could be charged twice for such a small amount.”

Hsbc’s fair fees policy - introduced after consumer campaigns to reclaim bank charges - should have stopped Sarah being charged twice.

But two small purchases on one day put her over the overdraft buffer.

After Your Money contacted the bank bosses admitted the charge was confusing, launched an investigation and is now reprinting its policy.

A spokesman said: “This should definitely not happen. We are very proud of our policy and do not want customers to be confused.”

They refunded all her charges.

Natwest admitted mistake but still left Jeff stranded

Have Your Say: Banks guilty as charged
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