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翻译：

星期三， 2007年8月1日

创造您自己的现实？ 被暴露的下意识秘密 对再不要说谎! 什么您不应该知道

下沉顾客的计算机COCK-UPS

镜子?

许多苦难被创造剥去f超支费是由银行造成的’大错。

顾客经常被推挤入红色经过计算机公鸡上升和劣等服务。 高昂的充电沙子兴趣化合物问题，作为人成螺旋形入债务。

并且银行然后做他们的名誉更坏通过他们无情处理怨言。

镜子金钱这里突出问题的二个让担心的例子：

当Natwest两次，偶然地采取了金钱从顾客’帐户搞糟的银行雇用职员左一位敏锐的水手孤立无援的130英哩从家。

杰夫Bartleman在南海岸搁浅了在航行旅行以后，当开始两次收费对于卡片交易的银行的计算机系统。

他是其中一上百被捉住在，但他的境况左之外他画，没有对资金的通入和他的被拒绝的卡片。 即使Natwest承认它的差错，当杰夫解释他陷进，职员拒绝给他对现金的通入。

反而，他们建议他采取a ？200辆出租汽车旅途回到Chelmsford， Essex，他在家保留紧急情况的现金。

操作管理员杰夫说： “他们是公正不愿意听我们的境况。 我是一名顾客多年来，但他们没有想帮助。

“在最后我们必须为金钱乞求从一位友好的店主的”。

杰夫支付了他的？在星期四350家庭税票据由电话，然后驾驶了到波兹毛斯。 在星期六，他去购物与他的妻子Jacqueline，但他的卡片下降了。

他检查了他的平衡，并且发现他？被透支和称他的银行的50，承认家庭税两次被采取了错误。 杰夫和Jacqueline没有信用卡和一个帐户-和没有金钱加他们的Jaguar油。

他的帐户是一个5.3million在有一张独奏卡片的英国。

这些是象开关卡片，只有每一种交易回去将被批准的toa银行。

“我不应该允许越过被画的。 所以我有Solocard”， 48说杰夫。

“我在我的帐户总把足够的金钱留在保证我可以付我的帐单。 我要的所有是我赢得返回到我的金钱”。

Natwest道歉并且退还了顾客。

Hsbc bosses have launched an urgent revamp of overdraft policy after a computer system charged a customer twice when she accidentally went into the red.

Its much-praised fair fees policy promises customers will not get unauthorised overdraft charges if they go less than ?10 over their limit or have not been overdrawn in the past six months.

It also pledges not to charge more than customers are overdrawn.

Yet 25-year-old Sarah Widdicombe from London picked up two ?35charges in a month when she went overdrawn twice by ?5.50 a time, despite putting money in to her account within 24 hours of being in the red both times.

Finance administrator Sarah said: “I didn’t think it was fair I could be charged twice for such a small amount.”

Hsbc’s fair fees policy - introduced after consumer campaigns to reclaim bank charges - should have stopped Sarah being charged twice.

But two small purchases on one day put her over the overdraft buffer.

After Your Money contacted the bank bosses admitted the charge was confusing, launched an investigation and is now reprinting its policy.

A spokesman said: “This should definitely not happen. We are very proud of our policy and do not want customers to be confused.”

They refunded all her charges.

Natwest admitted mistake but still left Jeff stranded

Have Your Say: Banks guilty as charged
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This entry was posted on Wednesday, August 1st, 2007 at 5:05 am and is filed under Breaking News, Business News . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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